FAQ

When can I use my upholstery / sofa again?

Depending on the sofa / upholstery type we apply either steam or dry cleaning solution. If you book dry cleaning, the sofa and upholstery are usable immediately. Drying after steam cleaning takes about 3 hours. Upon request, you can also have a special air system that reduces the time for drying. 

If there are stains on the upholstery / sofa, should I do something in advance before you come?

It is not necessary for you to do anything. The skillful cleaners will handle everything – including the old or the stubborn stains. We provide special stain pre-treatment for tough stains. And we have all the important tools and detergents to deal with any spot type.

How often should I use mattress cleaning service?

It is a must to use the service at least 3 times per year if you have new and modern mattresses. If they are old, faded and wasted, consider using our professional service more often, about 2 times per half a year.

Is leather cleaning service safe for my expensive furniture?

Our top-notched leather cleaning service is actually customized especially for such furniture: expensive, luxurious, delicate. Have no worries or concerns about it. It is safe and we always examine the condition of your furniture to appoint the most appropriate technique and cleaning method. Plus – the cleaners are vetted and the service is insured. In case of any omission, we cover the damages.

Are your services pet- and kid-friendly?

Yes, they are. We use only hazard-free and organic cleaning detergents. We apply tested and certified cleaning method with no harmful impact on your healthy living space. There is no problem or risk either for your children or for your pet to remain in the property during the cleaning procedure.

What is your working time?

We accept orders for our hassle-free cleaning services 24/7. And we work 365 days per year – no exceptions for weekends or holidays. Attention: we are also available to work after hours. Same-day reservations and emergency appointments are also possible.

What if I need to change the service time?

Re-scheduling is 100% free within a reasonable time. Just give us a call and we will arrange the cleaning service in other, more convenient for you time.

What else except for sofa cleaning you can offer me?

Our trustworthy cleaning service also specializes in leather cleaning, mattress cleaning, upholstery cleaning. You can book each of the services at any convenient for you time.

Do I have to do something before the cleaners come?

You are not obliged to do anything in advance before our cleaning team arrives in your property. We provide the cleaning equipment, so you don't have to purchase anything. You also don't have to move any furniture. We will handle this, too, in order to access the hard to be reached places.

How should I pay for the service?

We offer flexible and various payment methods: cards, cash and etc. We do not require any deposits or payments in advance. You pay only for the service you have booked and received. There are no hidden fees or obligatory contracts for a subscription.

Please, do not hesitate to give us a call on 020 3746 5234 in case you have any additional questions to ask or you need to receive more detailed information about our high-quality cleaning services in London. RA Sofa Clean is always here for you and your questions! Rach us and get everything about our services clear.